Refund policy

🔄 Our Simple & Transparent Return and Exchange Policy

We aim to make your shopping experience at wahshopping.com rewarding, regardless of your payment method. Due to significant differences in logistics costs between Cash on Delivery (COD) and Prepaid orders, our policies are structured as follows.

Policy Summary Table

Payment Method	Cost to Company (Approx.)	Refund/Return Policy	Exchange Policy	Incentive
Prepaid Orders	Low (approx. ₹40 per shipment)	YES - Full Refund available	YES - Full Exchange available	Discount Offered on order value.
COD Orders	High (approx. ₹300 per delivery)	NO - Returns/Refunds not available	YES - Full Exchange available	N/A

1. Policy for COD (Cash on Delivery) Orders

We understand that you may need to make a change. Since the logistics cost for a successful COD order is substantially high (nearly ₹300 charged to us per order, reducing the effective amount we receive), we cannot support the cost of returns/refunds for COD transactions.

✅ 100% Exchange Guarantee (COD Orders Only)

To ensure you are fully satisfied, all COD orders are covered by our "No Questions Asked" Exchange Policy.

Allowed Changes: You may exchange the product for a different size, color, or even a completely different product from our website (subject to availability).
Time Limit: You must request an exchange within [7] days of the delivery date.
Exchange Process:
1. Contact us at [Your Customer Service Email] or [Your Phone Number] to initiate the exchange.
2. The product must be in its original, unused condition with all tags intact.
3. You will be responsible for shipping the item back to our warehouse. We recommend using a traceable method.
4. Once we receive and inspect the item, we will immediately ship out the new exchange item.
Value Adjustment: If the exchanged item is of higher value, you will pay the difference before the new item is shipped. If the exchanged item is of lower value, the difference will be provided to you as a store credit (Voucher).

2. Policy for Prepaid Orders (Credit Card, Debit Card, UPI, Net Banking)

We highly encourage Prepaid payments as the logistics cost for a prepaid delivery is significantly lower (approximately ₹40 per shipment). This saving allows us to offer you both full returns and a discount!

💸 Prepaid Order Incentive

To thank you for saving us the high COD handling costs, all customers opting for a Prepaid order will receive an instant discount of [Insert Discount Percentage, e.g., 5% or Flat ₹50] on their total order value.

✅ Full Return & Exchange Policy (Prepaid Orders Only)

You have access to a full return and exchange policy under the following terms:

Time Limit: You must initiate a return or exchange within [7] days of the delivery date.
Condition: The item must be unused, unwashed, and returned in the original packaging with all original tags attached.
Return Process (Refund):
1. Contact us to generate a Return Authorization Number (RAN).
2. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.
Return Shipping Cost: The customer is responsible for the cost of return shipping unless the return is due to a verifiable error on our part (e.g., wrong item shipped, damaged item).

3. General Terms & Conditions

Non-Returnable Items: Items such as gift cards, and certain intimate apparel (if applicable to your store) are excluded from all return and exchange policies.
Damage/Defect: If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) with photographic evidence so we can arrange a prepaid return label and send a replacement free of charge.
Final Sale: Any items marked as "Final Sale" cannot be exchanged or returned.

To start a return or exchange, please contact us:

Email: [Your Customer Service Email Address]

Phone: [Your Customer Service Phone Number]